Issue with Downloadable Products – Orders Not Processing Correctly

Freelancers Pro

May 27, 2025 13:16

Hello,

 I’m having trouble with my OpenCart store where customers who purchase downloadable courses aren’t receiving or can’t access their files. After payment, the order completes, but the download links either don’t appear or lead to errors. I’ve checked file permissions and download settings, but the issue persists. Has anyone faced this before? Any guidance on fixing this would be greatly appreciated!

0

• 

  khalisthings coffee

  May 31, 2025 13:00

  We are currently experiencing an issue with downloadable products where orders are not processing correctly. Customers may find that after completing their purchase, the download link is not being generated or delivered as expected of pixmig’s wooden cover albums. This disruption appears to be affecting the automated fulfillment system responsible for providing access to digital files.

  0
• 

  Ali Raza

  June 03, 2025 04:32

  We are currently experiencing an issue with downloadable products where orders are not processing correctly. Customers may find that after completing their purchase, the download link is not being generated or delivered as expected of Lock & Key Bradford . This disruption appears to be affecting the automated fulfillment system responsible for providing access to digital files.

  
   

  0
• 

  Chad

  June 04, 2025 10:26

  I've noticed this too. Downloadable orders sometimes show as complete, but the files aren’t accessible or the email doesn’t go out. Really hope this gets sorted soon—it’s starting to affect customer experience.

   

   

   

  0
• 

  moxirex

  June 11, 2025 03:43 Edited

  We are currently experiencing an issue with downloadable products where orders are not processing correctly. Customers may find that after completing their purchase, the download link is not being generated or delivered as expected due to household plumbing issues. This disruption appears to be affecting the automated fulfillment system responsible for providing access to digital files.

  0
• 

  moxirex

  June 12, 2025 02:57 Edited

  We are currently experiencing an issue with downloadable products where orders are not processing correctly. Customers may find that after completing their purchase, the download link is not being generated or delivered as expected due to corporate team building activities. This disruption appears to be affecting the automated fulfillment system responsible for providing access to digital files.

  0
• 

  moxirex

  June 17, 2025 11:15 Edited

  I've noticed this too. Downloadable orders sometimes show as complete, but the files aren’t accessible or the email doesn’t go out. Really hope this gets sorted soon it’s starting to affect customer experience with playuzu app.

  0
• 

  moxirex

  June 22, 2025 05:22 Edited

  I've noticed this too. Downloadable orders may appear complete, but the files are inaccessible, or the email doesn’t send. Hope this gets sorted soon, it’s starting to affect customer experience with Dj Hochzeit Konstanz

  0
• 

  Spotify premium

  June 23, 2025 17:42

  Hi there,
  I’ve seen this issue before in OpenCart, especially with downloadable products. A few things to double-check:

  1. Status of the Order – Downloads are only available once the order status matches the one set under System > Settings > Option > Complete Order Status (usually “Complete”). Make sure your orders are actually reaching that status.
  2. File Upload Location – Ensure that your downloadable files are stored in the correct directory (/storage/download in newer versions. Also, confirm that the files are properly linked in the product setup.
  3. Filename & Mask Settings – In Catalog > Downloads, make sure both the filename and mask are correctly filled in. The filename should match the actual file, and the mask is what customers will see.
  4. Permissions & Paths – Double-check that your /storage/download folder has the right permissions (usually 755) and that no redirects or security modules (like .htaccess rules) are blocking access.
  5. SSL/HTTPS Issues – If you recently enabled HTTPS, some OpenCart installations might block download links if the path isn’t correctly configured for SSL.

  Also, check your error logs (under System > Maintenance > Error Logs), you might find more clues there.

  0
• 

  harry bar

  June 25, 2025 12:02

  I am also facing same issue

  0

Please sign in to leave a comment.